These General Conditions of Sale apply to all products from the WATATM Range, unless otherwise stipulated in writing by WATALUX SA, hereafter “the Seller”, and by the Buyer.


Prices published in catalogues, websites, online stores or price lists do not constitute a final price or an offer for sale from the Seller. Confirmed prices, by way of a firm order, are the only final prices to be taken into account.

Prices include departure from the Seller’s warehouse and do not include administrative, packaging or shipping costs, ExWork. For any purchase delivered to Switzerland, 7,7% valued added tax is indicated in addition on the invoice.

Payment must imperatively be made to the account indicated in the invoice and for the amount corresponding to the total in Swiss Francs. Bank transfer costs are charged to the Buyer.

Prices in euros or another currency are given for information purposes only. If the Buyer makes the payment in euros or another currency and the total amount received is less than the total amount in Swiss Francs indicated on the invoice due to exchange rate fluctuation, the Seller reserves the right to request the payment corresponding to the difference of the total amount in Swiss Francs from the Buyer.

Conditions of payment

Invoices are due within 30 days from the date of the invoice, without deduction and payable to the bank/postal account indicated by the Seller. Advance payment is requested for any purchase, except for prior agreement. Upon written confirmation by the Buyer, and following the issuing of the invoice, the Buyer agrees to pay the invoice in a timely manner.

Late payment: In case of late payment, new conditions may be set. After a third reminder, any necessary compensation costs or debt collection and prosecution costs may be requested from the Buyer.

Cancellation of an order: The cancellation of an order cannot be done following the issuing of an invoice, unless requested in writing by the Buyer and written acceptance of the Seller. This request must be sent before receipt of the goods. Once the goods have been received, an order cancellation cannot be accepted and the Buyer must pay the total amount of the order.

Instalments may be requested from the Buyer by prior agreement according to the quantity of items ordered. Unless agreed by and written confirmation of the Seller, no reduction shall be granted.

Import costs and value added tax (VAT)

When buying from abroad, the importing country clears the goods for import. According to the value declared by the Seller, customs taxes the Buyer. The payment of costs and taxes as well as importing procedures, notably VAT, shall be incumbent upon the Buyer and not upon the Seller.

Any additional charges, such as environmental taxes (COV, CO2), tax on tobacco, tax on beer, tax on mineral oils, etc. are charged to the Buyer. The Buyer is responsible for enquiring with customs of the country of destination about the costs which result from importing the ordered goods; the Seller does not know the amount of the costs.

Import costs, value added tax or additional charges must, in principle, be paid directly on the spot in cash. Some carriers request, at the time of delivery, to pay the amount requested for the customs clearance of goods. The Buyer is responsible for informing those concerned by this event and for having the amount claimed by the carrier for the delivery. Refusal to pay these costs may result in the return of the package to the Seller by the carrier. In this case, the Seller invoices the Buyer for all relevant additional costs, namely administrative costs and the costs for returning the package as well as return costs if the Buyer confirms in writing that it wishes for the goods to be sent again.

Transportation and delivery

Transportation, administrative and packaging costs are clearly described on the invoice and are charged to the Buyer. All shipments abroad are carried out with the 2010 DAP Incoterm.

The Seller reserves the right to deliver the goods ordered with the carrier of its choice according to the place of delivery.

By default, the goods sent are insured at 1% of the total value of the order, according to the conditions of the selected carrier. The order may be insured at 100% of its value on condition that the Buyer requests so in writing and that it pays all relevant additional costs indicated on the invoice, also if an insurance certificate is requested.

Delivery: Delivery deadlines are written on the invoice. The delivery deadline is from receipt by the Seller of all documents required for the execution of the order, payment and the sending of delivery confirmation to the Buyer.

The Seller cannot be held responsible for any delays in deliveries due to customs administrative procedures or in case of unforeseen events, notably of force majeure. As a result of this, the Buyer cannot claim damages for delays in any way whatsoever.

In the case of partial delivery, the deadlines are indicated on the invoice and may be reviewed according to the conditions of agreement with the Buyer.

The acceptance of these General Conditions of Sale cancels and replaces all the conditions of the Buyer, unless otherwise agreed in writing by the Seller.

  • Wata™
  • 2021/02/23